SMART SIP

Skills & Knowledge

Sector map of JOBS and SKILLS

Customer relationship management

Knowledge

Description

The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

Classification

Knowledge → Business, administration and law → Business and administration → Management and administration

Essential for

No related items available.

Optional for

Horticulture worker

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

Project Number:
101104680-HABITABLE-ERASMUS-EDU-2022-PEX-COVE