SMART SIP

Skills & Knowledge

Sector map of JOBS and SKILLS

Handle customer complaints

Skill

Description

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Classification

Skills → Communication, collaboration and creativity → Negotiating → Responding to complaints

Transversal skills and competences → Self-management skills and competences → Demonstrating willingness to learn

Essential for

Chimney sweep supervisor
Facilities manager

Optional for

Bathroom fitter
Kitchen unit installer

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.

Project Number:
101104680-HABITABLE-ERASMUS-EDU-2022-PEX-COVE